Refund policy

The wallet is charged when the order is placed. If the service refuses the order and no upstream order is created, the charge is returned to the wallet.

If an order is later marked cancelled or refunded, the wallet is credited for the amount that was charged. A completed delivery is not refunded only because the public count later moves, except where that service offers refill.

If the panel loses the provider's reply, the order is not automatically refunded and it is not sent again. That protects a real order from being placed twice. The admin can see the order and resolve it.

UPI, crypto, and Wise credits wait until the admin verifies the payment. A rejected manual payment does not enter the wallet.

Razorpay credits the wallet after the payment is captured, including a bonus when that method shows one. A Razorpay payment that is only created and never captured is not credited.

The signup trial, when it is on, is a one-time wallet credit. It is not a cash refund.

Open a support ticket under Payment or Order and include the order id or the transaction reference. The admin replies on the same ticket.

Wallet history on the account shows the credit, the order charge, and any return.